Privacy Policy

Modification date: 27/09/2022

At WOW concept we know that you care about your personal data and you want to know how we are going to treat it. That is why we are going to explain to you below, in a clear and transparent manner, in our privacy policy (hereinafter, the “ Privacy Policy ”), how and when we obtain, share and protect your personal data.

This Privacy Policy applies to the website https://wowconcept.com/ (hereinafter, the “ Website ”), the mobile applications offered by WOW concept (hereinafter, the “ App ”/“ Apps ”), or any other online or offline product or service offered by WOW concept.

Hereinafter, jointly or individually referred to as the “ Service/s ”.

Please note that any anonymised information or purely statistical data used by WOW concept will not be considered personal data.

1. WHO ARE WE?


The Stage Ventures SL (hereinafter "WOW concept"), with registered office at Calle Gran Vía, nº 16, planta 4, 28013, Madrid, is responsible for the processing of personal data collected through the Website or generated by its use.

2. INFORMATION AND CONSENT

By reading and accepting this Privacy Policy, the user (hereinafter, the “ User ” or “ Users ”) is informed of the circumstances under which his or her personal data will be processed. In addition, if this is the necessary legal basis for the processing of your data, your free, informed, specific and unequivocal consent will be requested so that the personal data you provide through the Services are processed by WOW concept, as well as the data derived from your browsing and any other data you may provide in the future.

The data requested through the Services are generally mandatory (unless otherwise specified in the required field) to fulfill the purposes for which they are being collected.

Therefore, if they are not provided or are not provided correctly, they cannot be attended to, without prejudice to the fact that you may freely view the content of the Services.

Please read this Privacy Policy carefully before using the Services.

3. WHAT PERSONAL DATA DOES WOW CONCEPT ACCESS ABOUT YOU?

We access the following personal data through the following sources:

Data provided by the User : This is the data that you provide us by filling out forms on the Website, or through any interaction you carry out with WOW concept.

Identification data : full name, date of birth (age).
  • Contact and communication information : telephone number, email address and postal address.
  • Profile data : interests, preferences, opinions, forms and service responses.
  • Correspondence data: feedback, problems with the Services, customer support, or any other correspondence with us;
  • Purchase data : contracts, purchases you make through the Services, and billing data.

  • Payment information : your credit card number, bank account number, and any other payment-related information.

Data we collect automatically :

  • Browsing Data : The Services' servers may automatically detect your IP address, domain name, unique device identifier, browser fingerprint, device fingerprint, location data while you are using our Services (geolocation), image data through the camera, and cookie IDs when you have configured this in your browser.

Data we obtain from third parties :

  • Cookie data: inserted in the Website and the use of similar technologies (see Cookie Policy for more information).

  • Other third-party data: such as social networks (if you register as a User through your Facebook or Google account or share information from WOW concept through the options offered by the Website).

    4. WHAT ARE THE PURPOSES AND LEGAL BASIS FOR THE PROCESSING OF USER DATA?

    We may only process your personal data if we have an appropriate legal basis to do so. We may process your personal data for any or all of the purposes set out below and on the legal bases set out below:

    TREATMENT AND PURPOSE

    LEGAL BASIS

    To provide you with access to our Services and to enter into the legal contracts that govern your use of our Services, we collect and process your identification, contact, profile, technical, navigation, order and payment data.

    Legitimate interest in responding to questions raised by Users.

    User Consent

    In order to respond to any questions raised by Users via email or telephone provided through the Website, we collect and process your identification and contact data.

    Formalization of contract between the parties and legitimate interest in responding to questions raised by Users.

    TREATMENT AND PURPOSE

    LEGAL BASIS

    To provide customer service and to detect, prevent and resolve technical issues with the Service, we collect and process your identification, contact and communication, browsing, profile and correspondence data.

    WOW concept's legitimate interest to diagnose problems with the servers and efficiently administer the Services.

    In order to monitor the use of our Service, analyse your preferences and improve our Service, we collect and process browsing data through the use of technologies (e.g. artificial intelligence).

    User Consent.

    For commercial and marketing purposes on own and/or third-party products

    User Consent.

    To manage your participation in promotions and raffles or to participate in surveys, we collect and process identification, contact, communication and profile data.

    User Consent Legitimate Interest

    In order to provide you with news, special offers and general information about other products, services and events which we offer and/or which are similar to those that you have already purchased or enquired about, we collect and process your personal data.

    identification, contact and communication, purchases, navigation and profile.

    Legitimate interest in advertising and improving its products and services unless the User expresses his/her opposition and tells us that he/she does not wish to receive them.

    User Consent.

    To transfer your data to other entities of the Group.

    Legitimate interest in efficiently managing the business.

    To transfer your data to third parties for commercial and marketing purposes

    User Consent

    To transfer your data to third parties for service management and administration purposes.

    Legitimate interest in efficiently providing the Service

    Execution of the contractual relationship with the supplier

    To comply with relevant regulations and legislation.

    Legal obligation

    5. WITH WHICH RECIPIENTS WILL THE USER'S DATA BE SHARED?

    We do not share your personal data that you provide to us with other organizations without your express consent, except as described in this Privacy Policy. In this regard, we transfer your personal data to third parties in the following circumstances:

    WOW concept staff : We may transfer your personal data to authorized WOW concept staff in order to provide you with the requested Service.

    Other companies in the WOW concept group : We may transfer your data to companies in the WOW group and their authorized personnel, for purposes compatible with this Privacy Policy.

    Changes in control and business transfers : We may transfer your personal data when we enter into a business transaction, or negotiate a business transaction, involving the sale or transfer of all or a portion of our business or assets. These arrangements may include any merger, financing, acquisition or bankruptcy transaction.

    Collaborators : those who provide services on behalf of WOW concept for the purpose of managing the provision of services. In this case, said access to data on behalf of third parties will be regulated in the corresponding data processing contract in compliance with the applicable regulations.

    Compliance with legal obligations : We may share certain strictly necessary information with authorities such as the police, tax agencies or other authorities, if required by law.

    Business partners : with whom WOW concept carries out marketing campaigns.

    Third parties that carry out their activity in the world of retail .

    6. ARE MY DATA TRANSFERRED OUTSIDE THE EUROPEAN UNION?

    WOW concept has no intention of making international data transfers. In the event that transfers are made, those made to other countries not considered safe will be done by protecting your data through appropriate guarantees, which may consist of the signing of Standard Contractual Clauses approved by the European Commission between the exporter and the data importer.

    7. HOW LONG WILL WOW CONCEPT KEEP THE DATA?

    Your personal data will be kept for the time strictly necessary for the purposes of the processing for which they were provided, and, in any case, following the principle of data minimization and the retention periods contemplated in the applicable regulations.

    Your data will be kept as long as necessary to fulfill the corresponding purpose and from the moment you exercise the right to cancel your data, your data will be kept blocked solely for the purpose of meeting any legal responsibilities that may arise.

    8. HOW CAN I EXERCISE MY RIGHTS?

    You may (i) send a letter to WOW concept, at the address indicated in the header of this Policy; or (ii) send an email to the address security.it@wowshop.com, attaching a photocopy of your identity document, at any time and free of charge, to:

    Right to access, update or delete the personal data we process about you. Whenever possible, you can access, update or request deletion of your personal data directly in the settings section of your account in the relevant Service. If you are unable to perform these actions yourself, please contact us for assistance.

    Right to rectification . You have the right to rectify inaccurate or incomplete data.

    • Right to deletion . You have the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
    • Right to restriction . You have the right to obtain from WOW concept the restriction of data processing when any of the conditions provided for in the data protection regulations are met.
    • Right to request data portability . You have the right to obtain a copy of the data provided in those cases provided for in the regulations in a structured, commonly used and machine-readable format.

    • Right to revoke consents granted . You also have the right to revoke your consent at any time when WOW concept legitimizes the processing of your personal data based on your consent.

    You may (i) send a letter to WOW concept, at the address indicated at the end of this Privacy Policy; or (ii) send an email to the address security.it@wowshop.com attaching a photocopy of your identity document, at any time and free of charge.

    If you consider that the above rights have not been correctly addressed by WOW concept, you may file a claim with the Spanish Data Protection Agency at C/ Jorge Juan, 6, 28001 – Madrid.

      9. THIRD PARTY DATA PROVIDED BY THE USER

      In the event that the User provides personal data of third parties for any purpose, he/she guarantees that he/she has previously informed the affected parties and has obtained their consent for the communication of their data to WOW concept.

      The User guarantees that the affected parties are of legal age or, if they are minors, that they are legally authorized to provide their data, and that the information provided is accurate and truthful.

      WOW concept may verify the consent of such affected parties by sending an email with non-commercial content in which verification of the consent granted on their behalf by the User will be requested.

      In the event that liability arises from a breach of these conditions by the User, the User shall be liable for the consequences of such breach.

      10. CHANGES TO THE PRIVACY POLICY

      We may update our Policy from time to time.

      We will let you know via email and/or a prominent notice through our Services, prior to the change becoming effective and update the "modified date" at the top of this Privacy Policy.

      We encourage you to review this Privacy Policy periodically for any changes. Changes to this Policy are effective when they are posted on the Service.

      11. CONTACT

      If you have any questions regarding this privacy policy please contact us at: