FAQ
Frequently Asked Questions
DELIVERIES
¿Tengo que pagar por el envío?
El costo dependerá del tipo de envío:
- Click and Collect en tiendas Gran Vía y Serrano: gratis, 1-3 días laborables.
- Estándar nacional: gratis , 3-5 días laborables.
- Express nacional: 6.95€ , gratis para envíos sobre 90€ , 1-3 días laborables.
- Estándar internacional: 7.95€ , 1-3 días laborables.
¿Dónde está mi pedido?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
MY ACCOUNT
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
ORDERS
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
PAYMENTS
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
RETURNS
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
PRODUCT
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
STORE
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
ABOUT WOW
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
EVENTS / APPOINTMENTS
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
PENTHOUSE
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
COVID-19 / WELLBEING
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): 7.95€
Standard (3-5 business days): 7.95€ - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): 9.95€