FAQ
Frequently Asked Questions
DELIVERIES
Do I have to pay for shipping?
The cost will depend on the type of shipment:
- Click and Collect in Gran Vía and Serrano stores: Free, 2-3 working days.
- Standard: €7.95, free for orders over €90, 3-5 working days.
- Express: €9.95, 1-3 working days.
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
MY ACCOUNT
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
ORDERS
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
PAYMENTS
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
RETURNS
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
PRODUCT
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
STORE
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
ABOUT WOW
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
EVENTS / APPOINTMENTS
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
PENTHOUSE
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
COVID-19 / WELLBEING
Do I have to pay for delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Where is my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Can I redirect my order?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Are products available for international delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
Do you have same day delivery?
The cost will depend on the type of delivery:
- WOW Now (purchase In Store via App): Free
- Click and Collect in Store (only in Madrid, 1-3 business days): Free
- Standard (3-5 business days): €7.95
Standard (3-5 business days): €7.95 - For baskets with beauty products only: Free standard shipping on purchases over €59
- Express (1-3 business days): €9.95
