Terms and conditions
Welcome to WOW.
By browsing our website wowconcept.com or making a purchase, you agree to these terms of use and sale. They are designed to make everything clear and simple.
1. Who we are
The WOW Concept online store (wowconcept.com) is managed by The Stage Ventures SL, located at Calle Gran Vía 16, 4º Izquierda, 28013 Madrid, Spain.
VAT: B67487702.
Contact email: hola@wowshop.com WhatsApp: +34 620 505 889
2. How to use our website
You may use the website to browse, get information, and purchase products.
You are not allowed to place fake orders, use the website for illegal purposes, or introduce viruses or unauthorized access.
By purchasing, you confirm that you are over 18 years old and legally capable of entering into a contract.
3. Intellectual property
All website content (images, texts, logos, designs, etc.) belongs to WOW or its licensors. You may not copy or use it without permission.
4. Data protection
Your personal data is processed in accordance with our Privacy and Cookies Policy, available on the website.
5. Shipping
We currently ship to:
- Mainland Spain and Balearic Islands
- European Union
Important: furniture items (chairs, armchairs, tables…) are only shipped within mainland Spain.
We do not ship to the Canary Islands, Ceuta, Melilla, the United Kingdom, or outside the EU.
6. Availability and pricing errors
All orders are subject to availability. If a product becomes unavailable after your purchase, we will notify you by email and refund the full amount within 14 days.
Although we take great care to display information correctly, a product may occasionally appear with an incorrect price or description.
If an error is detected after your order, we reserve the right to cancel it. In that case, you will be notified as soon as possible and fully refunded.
7. Transfer of ownership and risk
The product becomes yours once it has been received and payment has been completed.
8. Billing and taxes
All prices include VAT according to current legislation.
If you need an invoice, you can download it from your customer area or request it at hola@wowshop.com.
9. Returns
At WOW, we want you to be happy with your purchase. We offer two return options:
- You have 30 calendar days from the purchase date to return a product.
- The item must be in perfect condition, with all its accessories, unused, and with original tags, packaging, and seals intact.
9.1 Refund
- Refunds will be made to the original payment method or via gift card.
- For credit/debit card purchases, refunds may take up to 10 business days.
- Shipping costs are non-refundable, except in cases of our error or a defective product.
9.2 Exclusions
We do not accept returns of:
- Second-hand, refurbished, or personalized products (e.g., The Vintage Bar, Yeahllow!)
- Garments without tags
- Footwear without its original box in good condition
- Swimwear
- Earrings
- Sunglasses
- New Era caps without the size sticker on the visor
- Unsealed books
- Unsealed perfumes
- Makeup, cosmetics, or hygiene products that are unsealed, opened, tested, or used (e.g., shampoos, brushes)
- Fresh flowers
Sale or discounted items follow the same return conditions.
10. Warranty
All our products include a legal 3-year warranty against manufacturing defects or non-conformity.
In such cases, customers have the right to:
- Free repair of the product, or
- Replacement with a new or equivalent product, or
- If the above is not possible, a price reduction or refund through the original payment method.
The legal warranty is independent of WOW’s voluntary return policy.
11. Gift cards
Our gift cards have no expiration date and can be used both online and in our physical stores.
12. Promotions and discounts
- All promotions are valid for a limited time.
- They are subject to stock availability.
- They cannot be combined unless stated otherwise.
- For returns, the refunded amount will correspond to the price paid after the discount.
- Coupons will not be reinstated or reactivated after a return.
13. Modifications
WOW may update these terms whenever necessary, always in accordance with current legislation.
14. Applicable law
These terms are governed by Spanish law.
In case of dispute, Spanish courts shall have jurisdiction (without affecting your consumer rights).
15. Contact
Email: hola@wowshop.com
WhatsApp: +34 620 505 889
Last updated: 28/08/2025
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