Terms and conditions

Welcome to WOW.
By browsing our website wowconcept.com or making a purchase, you agree to these terms of use and sale. They are designed to make everything clear and simple.

1. Who we are

The WOW Concept online store (wowconcept.com) is managed by The Stage Ventures SL, located at Calle Gran Vía 16, 4º Izquierda, 28013 Madrid, Spain.
VAT: B67487702.
Contact email: hola@wowshop.com                                                                                                         WhatsApp: +34 620 505 889

2. How to use our website

You may use the website to browse, get information, and purchase products.
You are not allowed to place fake orders, use the website for illegal purposes, or introduce viruses or unauthorized access.
By purchasing, you confirm that you are over 18 years old and legally capable of entering into a contract.

3. Intellectual property

All website content (images, texts, logos, designs, etc.) belongs to WOW or its licensors. You may not copy or use it without permission.

4. Data protection

Your personal data is processed in accordance with our Privacy and Cookies Policy, available on the website.

5. Shipping

We currently ship to:

  • Mainland Spain and Balearic Islands
  • European Union

Important: furniture items (chairs, armchairs, tables…) are only shipped within mainland Spain.
We do not ship to the Canary Islands, Ceuta, Melilla, the United Kingdom, or outside the EU.

6. Availability and pricing errors

All orders are subject to availability. If a product becomes unavailable after your purchase, we will notify you by email and refund the full amount within 14 days.
Although we take great care to display information correctly, a product may occasionally appear with an incorrect price or description.
If an error is detected after your order, we reserve the right to cancel it. In that case, you will be notified as soon as possible and fully refunded.

7. Transfer of ownership and risk

The product becomes yours once it has been received and payment has been completed.

8. Billing and taxes

All prices include VAT according to current legislation.
If you need an invoice, you can download it from your customer area or request it at hola@wowshop.com.

9. Returns

At WOW, we want you to be happy with your purchase. We offer two return options:

  • You have 30 calendar days from the purchase date to return a product.
  • As an exceptional measure, we are accepting exchanges and returns until January 31th for purchases made from November 13th to December 19th.
  • The item must be in perfect condition, with all its accessories, unused, and with original tags, packaging, and seals intact.

9.1 Refund

  • Refunds will be made to the original payment method or via gift card.
  • For credit/debit card purchases, refunds may take up to 10 business days.
  • Shipping costs are non-refundable, except in cases of our error or a defective product.

9.2 Exclusions

We do not accept returns of:

  • Second-hand, refurbished, or personalized products (e.g., The Vintage Bar, Yeahllow!)
  • Garments without tags
  • Footwear without its original box in good condition
  • Swimwear
  • Earrings
  • Sunglasses
  • New Era caps without the size sticker on the visor
  • Unsealed books
  • Unsealed perfumes
  • Makeup, cosmetics, or hygiene products that are unsealed, opened, tested, or used (e.g., shampoos, brushes)
  • Fresh flowers

Sale or discounted items follow the same return conditions.

10. Warranty

All our products include a legal 3-year warranty against manufacturing defects or non-conformity.
In such cases, customers have the right to:

  • Free repair of the product, or
  • Replacement with a new or equivalent product, or
  • If the above is not possible, a price reduction or refund through the original payment method.

The legal warranty is independent of WOW’s voluntary return policy.

11. Gift cards

Our gift cards have no expiration date and can be used both online and in our physical stores.

12. Promotions and discounts

  • All promotions are valid for a limited time.
  • They are subject to stock availability.
  • They cannot be combined unless stated otherwise.
  • For returns, the refunded amount will correspond to the price paid after the discount.
  • Coupons will not be reinstated or reactivated after a return.

13. Modifications

WOW may update these terms whenever necessary, always in accordance with current legislation.

14. Applicable law

These terms are governed by Spanish law.
In case of dispute, Spanish courts shall have jurisdiction (without affecting your consumer rights).

15. Contact

Email: hola@wowshop.com

WhatsApp: +34 620 505 889

Last updated: 28/08/2025

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LEGAL TERMS AND CONDITIONS OF THE GIVEAWAY “TANGLE TEEZER X WOW CONCEPT – CHROME COLLECTION”

1. ORGANIZER

The giveaway is organized by The Stage Ventures, S.L., hereinafter WOW Concept or the “Organizer”, with registered office at Gran Vía 16, 28013 Madrid, Spain, and tax identification number B67487702.

2. PURPOSE OF THE GIVEAWAY

The purpose of this giveaway is to promote COLOR WOW brand products through WOW Concept’s social media channels, encouraging user engagement and enhancing brand visibility in the digital environment.

3. TERRITORIAL SCOPE AND APPLICABILITY

The giveaway is valid exclusively within the territory of Spain (Mainland and Balearic Islands).

Individuals over 18 years of age who meet the conditions established in these legal terms may participate.

4. DURATION OF THE GIVEAWAY

The giveaway will begin on Wednesday, December 10, 2025, and will end on Wednesday, December 17, 2025 (inclusive).

Entries submitted outside this period will not be accepted.

5. PARTICIPATION MECHANICS

To participate, users must:

Follow the official Instagram accounts @wowconcept_ and @tangleteezer_es

Comment on the giveaway post indicating which Tangle Teezer product is their favorite.

Participation in the giveaway implies full acceptance of these legal terms.

6. PRIZES

There will be five (5) winners, each of whom will receive the exclusive Tangle Teezer pack that includes the following products:

• TANGLE TEEZER Neo Gold Brush

• TANGLE TEEZER Chocolate Bronze Brush

The prize may not be exchanged for cash or for any other product.

7. WINNER SELECTION AND PRIZE DELIVERY

Winners will be selected randomly from among the participants who meet the participation requirements, using a certified giveaway tool (AppSorteos).

• https://app-sorteos.com/es/apps/sorteo-instagram

The announcement of the winners will take place on Thursday, December 18, 2025, through stories on the official WOW Concept Instagram profile.

Winners will be contacted via Instagram direct message. If a winner does not respond within 48 hours, a new winner will be selected.

Prizes will be shipped within a maximum of 15 calendar days after confirmation of the winner’s details, and only to addresses within the national territory (Mainland and Balearic Islands).

8. CONDITIONS OF PARTICIPATION

• Employees of the Organizer or the TANGLE TEEZER brand, as well as their direct relatives, may not participate.

• Failure to comply with the conditions or the detection of fraudulent behavior will result in the automatic disqualification of the participant.

• The Organizer reserves the right to invalidate entries with false or incomplete information.

• WOW Concept reserves the right to modify or cancel the Giveaway at any time and for any reason, without prior notice.

9. ACCEPTANCE OF THE TERMS

Participation in the Giveaway implies full and unconditional acceptance of these legal terms.

10. PERSONAL DATA PROTECTION

The personal data provided by participants will be processed by The Stage Ventures, S.L. in accordance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

Data will be used solely for the management of the giveaway and the shipment of the prize.

Participants may exercise their rights of access, rectification, deletion, and objection by sending a request to legal@wowconcept.com.